Privacy Policy | Fulgoran Systems

Introduction

Fulgoran Systems ("we," "us," or "our") operates the website fulgoran.com and provides AI-powered receptionist and workflow automation services for local service businesses. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services. By using our site or submitting your information, you agree to the practices described here.

For questions about this policy, contact us at ty@fulgoran.com.

Information We Collect

We collect information you provide directly to us through forms, phone calls, and other interactions with our website and services. This may include:

Name — your first and last name
Email address — used to respond to inquiries and send service-related communications
Phone number — used for SMS notifications, appointment reminders, and follow-up communications (with your consent)
Business information — business name, industry, and other details you submit via our contact or inquiry forms
Communication contents — messages, notes, and details you share when reaching out to us

We also operate a demo phone line answered by an automated AI assistant. Calls to this line may be recorded for quality and demonstration purposes.

How We Use Your Information

We use the information we collect for the following purposes:

To contact prospects and respond to inquiries about our services
To book appointments and manage scheduling on behalf of local service businesses
To provide AI receptionist and workflow automation services
To send SMS notifications, appointment confirmations, and service updates (with your consent)
To send SMS marketing messages and promotional offers (with your separate, explicit consent)
To improve our services and website
To comply with legal obligations

SMS Messaging

When you provide your phone number, you may separately opt in to one or both of the following SMS communication tracks:

Service Notifications

SMS notifications, appointment confirmations, and service updates from Fulgoran Systems. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to cancel.

Marketing Messages

SMS marketing messages and promotional offers from Fulgoran Systems. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to cancel.

Consent to receive SMS messages is not a condition of purchase. Each consent track is independent and optional.

SMS Data Sharing Policy

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted."

Data Sharing

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Subcontractors — we may share data with service providers who assist in delivering our services (e.g., customer support, scheduling platforms), subject to appropriate data protection agreements
Legal compliance — we may disclose information when required by law or in response to valid legal process
Business transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with applicable legal obligations. You may request deletion of your data at any time by contacting us.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

You have the following rights regarding your personal information:

Opt out of SMS — reply STOP to any text message from us at any time to unsubscribe. You will receive a confirmation message and no further messages will be sent.
Request deletion — email us at ty@fulgoran.com to request that we delete your personal information from our records
Access or correction — contact us to request access to or correction of the personal information we hold about you

Children's Privacy

Our services are not directed to persons under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our site or services after any changes constitutes your acceptance of the revised policy.

Contact

Questions or concerns about this Privacy Policy? Reach us at:

Fulgoran Systems
ty@fulgoran.com